{"id":3141,"date":"2026-02-09T06:35:35","date_gmt":"2026-02-09T06:35:35","guid":{"rendered":"http:\/\/netsurf.local\/?page_id=3141"},"modified":"2026-02-12T02:28:33","modified_gmt":"2026-02-12T02:28:33","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/netsurf.com.hk\/en\/return-refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3141\" class=\"elementor elementor-3141\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc59b1 e-flex e-con-boxed e-con e-parent\" data-id=\"cfc59b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f13cc4 e-con-full e-flex e-con e-child\" data-id=\"9f13cc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d3373e elementor-widget elementor-widget-heading\" data-id=\"9d3373e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2e2c5e e-flex e-con-boxed e-con e-parent\" data-id=\"b2e2c5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-993a768 elementor-widget elementor-widget-text-editor\" data-id=\"993a768\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Delivery Coverage<\/strong><br \/>We currently deliver to mainland China only. Orders from Hong Kong, Macau, Taiwan, and international regions are not supported at this time.<\/p><p><strong>2. Order Processing Time<\/strong><br \/>Orders placed on business days (Monday to Friday) are typically dispatched within 1\u20132 business days. Orders submitted during weekends or public holidays will be processed on the next business day.<\/p><p><strong>3. Shipping Method and<\/strong> <strong>Estimated Delivery<\/strong><br \/>We partner with SF Express to provide standard courier service. Most destinations in mainland China receive delivery within 1\u20133 business days after shipment. Remote areas may require an additional 1\u20132 days.<\/p><p><strong>4. Shipping Fees<\/strong><br \/>Free shipping is offered on orders with a paid amount of \u00a5599 or more. A flat fee of \u00a515 applies to orders under \u00a5599. Shipping costs are clearly displayed at checkout.<\/p><p><strong>5. Shipment Notification<\/strong><br \/>Once your order ships, you will receive an email with a tracking number, allowing you to monitor real-time delivery status via the SF Express website or mobile app.<\/p><p><strong>6. Accuracy of Delivery Address<\/strong><br \/>Please ensure your delivery address and contact phone number are complete and accurate. Failed deliveries due to incorrect information or unreachable contacts will incur redelivery fees payable by you.<\/p><p><strong>7. Undeliverable or Refused Packages<\/strong><br \/>If delivery fails repeatedly or you refuse the package, it will be returned to us. A refund will be issued minus the original shipping cost and any handling fees incurred.<\/p><p><strong>8. Product Packaging<\/strong><br \/>All items are carefully packed in branded dust bags and rigid gift boxes to protect suits, shirts, and other formal apparel from damage or creasing during transit.<\/p><p><strong>9. Delivery Delays<\/strong><br \/>In the event of force majeure\u2014such as extreme weather, public emergencies, or carrier system disruptions\u2014we will notify you promptly but are not liable for indirect losses resulting from delays.<\/p><p><strong>10. Policy Updates<\/strong><br \/>We reserve the right to modify this shipping policy as needed. The latest version will be posted on our website without individual notice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy 1. Delivery CoverageWe currently deliver to mainland China only. Orders from Hong Kong, Macau, Taiwan, and international regions are not supported at this time. 2. Order Processing TimeOrders placed on business days (Monday to Friday) are typically dispatched within 1\u20132 business days. Orders submitted during weekends or public holidays will be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3141","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/netsurf.com.hk\/en\/wp-json\/wp\/v2\/pages\/3141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/netsurf.com.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/netsurf.com.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/netsurf.com.hk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/netsurf.com.hk\/en\/wp-json\/wp\/v2\/comments?post=3141"}],"version-history":[{"count":10,"href":"https:\/\/netsurf.com.hk\/en\/wp-json\/wp\/v2\/pages\/3141\/revisions"}],"predecessor-version":[{"id":4206,"href":"https:\/\/netsurf.com.hk\/en\/wp-json\/wp\/v2\/pages\/3141\/revisions\/4206"}],"wp:attachment":[{"href":"https:\/\/netsurf.com.hk\/en\/wp-json\/wp\/v2\/media?parent=3141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}